Frequently Asked Questions
What is split sizing?
One pair can contain a different size for each foot. DILIKS reviews your measurements and usual sizes, then matches the left and right shoe for your selected style through our Size-Pairing & Verification Service.
How do I know whether a shoe supports my feet?
Check the supported foot-length range on the product page as an initial guide. It is not a guarantee of fit or availability of every combination. If either foot is near a range limit or outside it, contact support@diliks.com before ordering. Final matching depends on the selected shoe's sizing, fit and availability.
Where do I enter my measurements?
Before checkout, use the Order notes box in your cart. Enter each foot's actual length and usual shoe size separately. Label Left and Right, use either cm or inches consistently, and state the sizing system (US Men's, US Women's, EU, etc.). Your usual brand/style is helpful if known. Width and fit preferences are optional unless we ask for them.
Example:
Left: 25.0 cm; usual size US Men's 7
Right: 25.5 cm; usual size US Men's 7.5
What if I forget the order notes?
We will email you within 1 business day (Monday–Friday) if sizing details are missing or unclear. You may also email your order number and details to support@diliks.com. Preparation is paused until all required information and clarification are received.
Can I order the same size for both feet?
Yes. Enter the same usual shoe size if appropriate, but measure and enter each foot's actual length separately. The same measurement review, preparation service, included fee and cancellation/return conditions apply to same-size and different-size pairs purchased through this service.
Will the final labeled sizes match my usual sizes?
Not necessarily. Your usual sizes are references. DILIKS matches each shoe using your measurements and the selected style's sizing and fit. Labels vary between brands and styles. We will contact you before proceeding if information is insufficient or a proposed combination materially differs from your stated requirements.
Does the service guarantee a perfect fit?
No. Foot shape, width, volume and personal preference affect fit. Follow our Size Guide and provide accurate information. This does not limit remedies for merchant error, defective goods or applicable consumer rights.
Are all styles and size combinations available?
No. Availability depends on the product, color, width and size combination. Unless expressly offered otherwise, a matched pair uses the same style and color. If we cannot fulfill your order, we will contact you about an agreed alternative or cancellation and the applicable refund.
How much does the service cost?
The displayed product price includes a $29.99 Size-Pairing & Verification Service Fee per pair. It is not added again at checkout. Shipping and applicable taxes are shown at checkout before payment.
How long will my order take?
Processing is generally 1–3 business days after all required sizing information and any necessary clarification are received. Standard U.S. shipping is generally 7–12 business days after shipment, for an estimated total of 8–15 business days. These are estimates, not guarantees. See our Shipping Policy.
Can I change or cancel my order?
Contact us promptly. For cancellation and service-fee purposes, preparation begins only after the required sizing information has been reviewed and we start sourcing or pairing your order. Placing an order or submitting measurements alone does not begin that stage. Before it begins, cancellation and a refund are generally available. After it begins, changes or change-of-mind cancellation may not be available and the included service fee is generally non-refundable, subject to merchant-error, inability-to-fulfill and applicable-law exceptions. See our Refund Policy.
Do you ship internationally?
Availability depends on the destinations and options shown at checkout. International orders may be subject to customs processing, duties, taxes, import restrictions and longer delivery times. Applicable information will be displayed or communicated where reasonably possible before purchase.
Can I return my shoes?
Pairs individually prepared through this service generally cannot be returned simply for a change of mind once preparation has begun. Contact us within 30 days of delivery about defects, damage, fulfillment errors or fit concerns. A review is not an automatic return or perfect-fit guarantee. Applicable consumer rights remain unaffected.
What if my pair is incorrect, damaged or does not fit as expected?
Email support@diliks.com with your order number, details and relevant photos within 30 days of delivery. We review the measurements, product and matching decision. Depending on the issue, remedies may include a corrected shipment, replacement, rematching or a partial/full refund. If the issue is our error, we cover reasonable authorized return or corrective shipping costs as described in the Refund Policy. Inaccurate customer measurements or preference changes may require additional charges, disclosed before you agree.
How should I try on the shoes?
Try them indoors on a clean surface, retaining the packaging. Do not wear them outdoors while deciding whether to raise a fit concern. Contact us before returning anything; the registered business address is not a return warehouse.
How can I contact you?
Email support@diliks.com. Support hours: Monday–Friday, 9 AM–5 PM Pacific Time. See How It Works for the full purchase process.