Frequently Asked Questions
What is split sizing?
Split sizing means receiving one pair of shoes with a different size for each foot—for example, a US 7 left shoe and a US 8 right shoe.
Who is DILIKS for?
DILIKS is designed for people whose left and right feet may require different shoe sizes and who would otherwise need to compromise on fit or purchase two complete pairs.
Do I choose a size for each foot?
For eligible products, you will provide sizing information for your left and right foot separately.
Depending on the product, we may ask for your usual shoe sizes, foot measurements, current shoe brand, or other fit information.
How do I measure my feet?
Follow our Size Guide and measure both feet separately while standing on a hard, flat surface.
We recommend measuring later in the day while wearing the socks you normally use with that type of shoe.
What if I don’t know the correct sizes?
Provide accurate measurements for both feet and tell us the brand and size you normally wear.
If additional information is required, we may contact you before preparing the order.
Will I always receive the exact sizes I enter?
Not necessarily.
Sizing and fit vary between brands and styles. DILIKS reviews the information you provide and may determine that a different available size combination is more appropriate for the selected shoe.
Where clarification is required, we may contact you before proceeding.
Can DILIKS guarantee a perfect fit?
No footwear service can guarantee an exact or perfect fit.
Fit may be affected by foot width, foot volume, arch shape, instep height, toe shape, shoe construction, materials, socks, and personal comfort preferences.
Accurate measurements help us make a better assessment, but they do not eliminate all fit variation.
Is split sizing available for every shoe?
No. Split sizing may depend on the product, available sizes, color, width, and supply.
Products that support our Split-Size Matching Service will be identified on the applicable product page.
Can I order different colors for each foot?
Unless a product page specifically offers that option, a split-size pair will normally consist of the same style and color in two different sizes.
Contact us before ordering if you have a special request.
What is the Split-Size Matching Service Fee?
Preparing a split-size pair requires additional work beyond selecting an ordinary same-size box.
The service may include reviewing your sizing information, sourcing the required sizes, checking individual shoes, matching the left and right shoe, inspecting the completed pair, and preparing it for shipment.
Where applicable, the service fee will be disclosed before checkout.
How long does processing take?
Our current estimated processing time is generally 1–3 business days after we receive all information reasonably required to prepare the order.
If we need measurement clarification, address verification, payment verification, or other information, processing may pause until we receive your response.
How long does shipping take?
For U.S. orders, standard shipping is generally estimated at 7–12 business days after shipment.
Including preparation, a typical U.S. order may arrive approximately 8–15 business days after all required information has been received.
These timeframes are estimates rather than guaranteed delivery dates.
Do you ship internationally?
Shipping availability depends on the destinations and options shown at checkout.
International orders may be subject to customs processing, duties, taxes, import restrictions, and longer delivery times. Applicable information will be displayed or communicated where reasonably possible before purchase.
Can I return a split-size pair?
Split-size pairs are individually prepared using customer-provided sizing information.
Once matching and preparation have begun, split-size orders are generally not eligible for return solely because of a change of mind, except where required by law or expressly approved by DILIKS.
Please review our Refund Policy before ordering.
What if DILIKS sends the wrong product or size combination?
If DILIKS makes a material fulfillment error, contact us within 30 days after delivery.
After reviewing the issue, we may provide an appropriate remedy such as a corrected shipment, replacement, rematching, partial refund, or full refund.
What if the shoes arrive damaged or defective?
Contact us promptly and include your order number, a description of the issue, and clear photographs of the shoes and packaging.
Please retain the original packaging while we review the issue.
What if the shoes don’t fit as expected?
Contact us within 30 days after delivery.
We will review the sizing information submitted with the order, the selected product, and the fit issue. Depending on the circumstances, possible solutions may include sizing guidance, rematching assistance, replacement options, store credit, or another appropriate remedy.
A specific remedy is not guaranteed and depends on the cause and circumstances of the fit issue.
What if I entered incorrect measurements?
Customers are responsible for providing reasonably accurate and correctly labeled sizing information.
If a fit issue results primarily from inaccurate measurements or reversed left and right information, DILIKS is generally not responsible for the sizing error.
However, contact us and we will review whether a paid rematching or replacement option may be available.
Can I cancel my order?
Contact us as soon as possible.
Because split-size orders are individually prepared, cancellation may not be available after sourcing, matching, or preparation has begun. Cancellation eligibility will depend on the status of the order and applicable law.
Where should I send a return?
Do not send products to our registered office or any other address without receiving return instructions from DILIKS.
Contact support@diliks.com first and include your order number.
How can I contact DILIKS?
Email: support@diliks.com
Please include your order number when contacting us about an existing order.