Refund policy
Last Updated: August 2026
At DILIKS, many orders are prepared differently from ordinary footwear orders.
For eligible products, our Split-Size Matching Service may involve reviewing customer-provided sizing information, sourcing multiple standard sizes, checking individual shoes, matching the appropriate left and right shoes, inspecting the completed pair, and preparing it specifically for one customer.
Because of this individualized process, return and refund conditions for split-size orders may differ from those for ordinary same-size footwear.
This policy explains how cancellations, returns, replacements, rematching, and refunds are handled.
DILIKS is operated by YNZENG LLC, a Wyoming limited liability company.
1. Please Contact Us First
If there is a problem with your order, please contact us at:
Please include your order number and a description of the issue.
Depending on the situation, we may also request photographs, shoe labels, packaging, measurements, or other information reasonably necessary to evaluate the issue.
Please do not send any product back without contacting us first and receiving return instructions.
Our registered office in Wyoming is not a product return address unless we specifically instruct you otherwise.
2. 30-Day Request Period
Please contact us within 30 days after delivery if you believe your order has a defect, fulfillment error, shipping damage, sizing issue, or other problem requiring review.
Contacting us within 30 days does not automatically guarantee a return or refund.
Eligibility and the available remedy depend on the circumstances described below.
Nothing in this policy limits rights or remedies that cannot legally be limited under applicable consumer law.
3. Split-Size Orders Are Individually Prepared
A split-size pair may be prepared specifically using the sizing information submitted with your order.
This process may include:
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reviewing the sizing information for each foot;
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sourcing more than one standard footwear size;
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measuring or checking footwear where appropriate;
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separating individual left and right shoes;
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matching the appropriate combination;
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inspecting the completed pair; and
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preparing it specifically for shipment.
Once this process has begun, the order may no longer be treated in the same way as ordinary unused same-size inventory.
For this reason, split-size orders are generally not eligible for return solely because of a change of mind after matching and preparation have begun, except where required by applicable law or expressly approved by DILIKS.
4. If DILIKS Made an Error
If we made an error in preparing your order, we will take responsibility for correcting it.
Examples include:
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sending a different product from the one ordered;
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sending an incorrect color;
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preparing a size combination different from the combination determined or confirmed by DILIKS for your order;
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sending the wrong left or right shoe;
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missing items; or
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another material fulfillment error attributable to DILIKS.
Please contact us within 30 days after delivery and provide reasonable supporting information where requested.
After reviewing the issue, we may provide an appropriate remedy such as:
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replacement;
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corrected shipment;
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rematching;
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partial refund; or
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full refund.
Where a return is necessary because of a confirmed DILIKS error, we will provide return instructions and cover reasonable authorized return shipping costs where applicable.
5. Defective Products
If your footwear arrives with a manufacturing defect that materially affects normal use, please contact us within 30 days after delivery.
Examples may include:
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significant sole separation;
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broken or unusable hardware;
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substantial stitching failure;
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major material damage; or
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another manufacturing issue that materially affects the intended use of the footwear.
Normal manufacturing variation, minor cosmetic differences, natural material variation, or differences caused by photography or display settings are not necessarily defects.
We may request photographs or other reasonable documentation.
If a defect is confirmed, we may offer:
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replacement;
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partial refund;
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full refund; or
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another appropriate remedy.
6. Shipping Damage
If your order arrives damaged during transportation, please contact us promptly.
Where possible, provide photographs of:
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the shipping package;
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shipping label;
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damaged area;
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footwear; and
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any affected packaging or contents.
Please retain the original packaging until we have reviewed the issue.
If shipping damage is confirmed, DILIKS will provide an appropriate remedy and may handle any necessary claim with the carrier or logistics provider.
7. If the Shoes Do Not Fit as Expected
We understand that footwear fit is personal, especially when each foot requires a different size.
Even when foot length and usual shoe size are provided accurately, fit can also be affected by:
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foot width;
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foot volume;
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arch shape;
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instep height;
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toe shape;
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shoe construction;
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last shape;
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materials;
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socks; and
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personal comfort preference.
For this reason, our Split-Size Matching Service cannot guarantee an exact or perfect fit.
However, if your split-size pair does not fit as expected, please contact us before assuming there is no solution.
We will review the sizing information submitted with the order together with the product and the fit issue you describe.
Depending on the circumstances, we may be able to offer a Fit Resolution, such as:
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sizing guidance;
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a recommended size adjustment;
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rematching assistance;
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a replacement option;
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a discounted replacement;
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store credit;
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partial refund; or
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another reasonable solution.
The remedy will depend on the cause of the fit issue and the circumstances of the order.
8. Customer-Provided Measurement or Sizing Errors
Customers are responsible for providing reasonably accurate sizing and measurement information.
If a fit issue results primarily from materially incorrect information supplied by the customer, including:
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incorrect foot length;
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accidentally reversing left and right measurements;
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selecting or entering the wrong usual size;
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providing outdated sizing information; or
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materially failing to follow the measurement instructions,
DILIKS is generally not responsible for the resulting sizing error.
However, we encourage you to contact us.
Where reasonably possible, we may offer a rematching or replacement option at a reduced cost.
Any additional product, service, or shipping charges will be disclosed before proceeding.
9. DILIKS Size Adjustments
As explained in our Terms of Service, the sizing information submitted by customers is used as part of our matching process.
Where appropriate, DILIKS may determine that a different available size combination is more suitable based on the measurements and product information available to us.
If a fit problem appears to have resulted from a material sizing adjustment made by DILIKS rather than from inaccurate customer-provided information, we will review the case as a DILIKS sizing decision.
Where our adjustment was unreasonable based on the information available at the time, we will provide an appropriate remedy.
This may include rematching, replacement, partial refund, full refund, or another reasonable resolution depending on the circumstances.
10. Change-of-Mind Returns
Because split-size pairs are individually sourced, matched, and prepared, we generally cannot accept split-size returns solely because:
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you changed your mind;
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you no longer want the product;
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you ordered multiple options intending to keep only one;
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you prefer a different style or color after receiving the order; or
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the product is no longer needed.
This restriction applies once split-size sourcing, matching, or preparation has begun.
If you wish to cancel an order before preparation begins, contact us as soon as possible.
Ordinary same-size products, if offered by DILIKS, may be subject to different return conditions disclosed on the applicable product page or elsewhere in this policy.
11. Order Cancellation
If you wish to cancel an order, contact:
as soon as possible.
If sourcing, matching, or preparation has not yet begun, we will generally be able to cancel the order and issue the applicable refund.
If sourcing or split-size preparation has already begun, cancellation may no longer be available because costs and individualized work may already have been incurred.
If DILIKS cannot fulfill your order, we will cancel the affected item and refund the applicable amount paid.
Nothing in this section limits cancellation rights that may apply under mandatory law.
12. Service Fees
The Split-Size Matching Service Fee compensates DILIKS for individualized work performed in preparing a split-size order.
If an order is cancelled before the matching service has begun, any applicable service fee included in the cancelled portion of the order will generally be refunded.
Once the matching service has materially begun or been completed, the service fee is generally non-refundable, except where:
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DILIKS made a material error;
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DILIKS is unable to complete the service;
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a refund is required by applicable law; or
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DILIKS determines that a refund is appropriate under the circumstances.
13. Shipping Charges
Original shipping charges are generally non-refundable once an order has been shipped, except where:
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DILIKS made a material fulfillment error;
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the product was confirmed defective;
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the shipment was confirmed lost;
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a refund of shipping is required by applicable law; or
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DILIKS otherwise determines that reimbursement is appropriate.
If an authorized return is caused by a confirmed DILIKS error or qualifying defect, DILIKS will provide instructions regarding return shipping.
Customers should not purchase return shipping independently unless instructed to do so.
14. Unauthorized Returns
Do not return products without prior authorization.
Products sent to an address without authorization may not be capable of being received, identified, or processed.
In particular:
YNZENG LLC
1621 Central Ave
Cheyenne, WY 82001
United States
is our registered office and is not our standard product return address.
Sending a product to the registered office without authorization does not constitute an accepted return.
Please contact support@diliks.com for return instructions.
15. Condition of Authorized Returns
Where DILIKS authorizes a physical return, unless the return concerns a defect or another condition that makes normal return requirements inappropriate, the footwear should generally be:
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unworn outdoors;
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free from dirt, stains, odors, or damage;
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returned with included accessories;
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returned with original packaging where reasonably possible; and
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packaged appropriately for return transportation.
Trying footwear on indoors on a clean surface for the purpose of checking fit will not by itself be treated as outdoor wear.
We reserve the right to reduce or deny a discretionary refund where returned footwear has been materially used, damaged, altered, or rendered unsuitable for resale, to the extent permitted by applicable law.
16. Exchanges and Rematching
Because DILIKS orders may involve two different sizes, a traditional one-for-one exchange may not always be the most practical solution.
Where appropriate, we may instead offer rematching.
This may involve reviewing the original measurements, discussing the fit issue, identifying a different size combination, and preparing replacement footwear.
If the need for rematching results from a confirmed DILIKS error, we will cover the reasonable costs necessary to correct the error.
If the need results primarily from inaccurate customer-provided information or personal fit preference, additional product, service, or shipping charges may apply.
We will disclose any applicable charges before proceeding.
17. Refund Method
Approved refunds will generally be issued to the original payment method.
Processing times after a refund is issued depend on the payment provider, card network, and financial institution.
DILIKS does not control how long your bank or payment provider takes to post an approved refund.
Where an alternative refund method is legally permitted and agreed with the customer, we may provide store credit or another agreed form of compensation.
18. Partial Refunds
In some situations, a partial refund may be more appropriate than requiring an international physical return.
For example, depending on the circumstances, DILIKS may offer a partial refund where:
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the customer chooses to keep an item with a minor issue;
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returning the product would be disproportionately costly;
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the issue affects only part of the order; or
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both parties agree that a partial refund is a reasonable resolution.
Any partial refund offered will depend on the specific circumstances and does not create an entitlement to the same amount or remedy for other orders.
19. Refund Processing
Once a refund is approved, we will initiate it within a reasonable period.
You will receive confirmation when the refund has been submitted from our side.
Depending on your payment provider, it may take additional business days for the refund to appear in your account.
If an approved refund does not appear after the normal processing period for your payment method, please contact your bank or payment provider before contacting us again.
20. Chargebacks and Payment Disputes
We encourage customers to contact DILIKS before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.
Opening a chargeback does not remove any rights available to either party.
If a payment dispute is opened, we may provide the payment provider with relevant order records, communications, delivery information, sizing information, and other documentation reasonably necessary to respond to the dispute.
Nothing in this section restricts a customer's lawful right to dispute a transaction.
21. Abuse and Fraud
We reserve the right to refuse discretionary returns, replacements, credits, or other accommodations where we reasonably determine that a request involves fraud, abuse, deliberate damage, materially false information, or repeated misuse of our policies.
This does not affect remedies that a customer is legally entitled to receive.
22. Consumer Rights
This policy is intended to explain DILIKS's return and refund practices clearly.
Nothing in this policy excludes, restricts, or modifies any consumer right, warranty, remedy, or protection that cannot legally be excluded, restricted, or modified under applicable law.
Where mandatory law provides greater rights than this policy, the mandatory law will apply.
23. Contact Us
For cancellations, fit concerns, damaged products, incorrect orders, returns, refunds, or other post-purchase issues, contact:
DILIKS
Operated by YNZENG LLC
Email: support@diliks.com
Registered Office:
YNZENG LLC
1621 Central Ave
Cheyenne, WY 82001
United States
Please do not send returns to the registered office unless DILIKS specifically authorizes you to do so.