Terms of service

Last Updated: August 2026

Welcome to DILIKS.

DILIKS is operated by YNZENG LLC, a limited liability company organized under the laws of the State of Wyoming, United States ("YNZENG LLC," "DILIKS," "we," "us," or "our").

Registered Office:
YNZENG LLC
1621 Central Ave
Cheyenne, WY 82001
United States

These Terms of Service ("Terms") govern your access to and use of diliks.com (the "Site") and your purchase of products and services offered through the Site.

By accessing the Site, placing an order, or purchasing any product or service from DILIKS, you agree to these Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or notices made available on the Site.

Please read these Terms carefully before placing an order.

1. About DILIKS

DILIKS is an online footwear business offering selected footwear and a Split-Size Matching Service designed for customers whose left and right feet may require different shoe sizes.

Traditional footwear is generally sold as a pair containing two shoes of the same labeled size. For eligible DILIKS products, our service allows customers to provide sizing information for each foot separately so that we can review, source, match, inspect, and prepare a pair using different sizes where appropriate.

DILIKS does not necessarily sell individual left and right shoes as separate retail products or SKUs.

Unless expressly stated otherwise on a product page, customers purchase a complete pair of footwear together with any applicable services selected or required for that order.

Not every product, style, color, or size is eligible for split-size matching.

2. Eligibility

By using this Site or placing an order, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are not legally able to enter into such an agreement independently, you may use the Site only with the involvement and permission of a parent or legal guardian where permitted by law.

You may not use the Site, our products, or our services for any unlawful, fraudulent, abusive, or unauthorized purpose.

3. Acceptable Use

You agree not to:

  • provide false, fraudulent, or intentionally misleading information;

  • interfere with the operation, security, or integrity of the Site;

  • attempt to gain unauthorized access to our systems or accounts;

  • introduce malware or other harmful technologies;

  • scrape, copy, reproduce, or commercially exploit Site content without authorization;

  • impersonate another person or organization;

  • use the Site to violate the rights of DILIKS or any third party; or

  • use our services in violation of applicable law.

We reserve the right to restrict access, refuse service, or cancel orders where reasonably necessary to prevent fraud, abuse, unlawful activity, or harm to DILIKS, our customers, or third parties.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, colors, materials, sizing information, measurements, specifications, and other information.

However, actual products may vary slightly from images or descriptions because of:

  • lighting and photography;

  • screen and display settings;

  • manufacturing batches;

  • material characteristics;

  • normal manufacturing tolerances;

  • measurement methods; or

  • minor supplier or production variations.

Such minor variations do not necessarily constitute defects.

We reserve the right to correct errors, update product information, modify available size ranges, discontinue products, or limit quantities at any time.

If a material product information or pricing error affects an order already placed, we may contact you before fulfillment and offer an appropriate resolution, including correction, substitution with your agreement where appropriate, or cancellation and refund.

5. Product Availability

Product availability displayed on the Site does not guarantee that every size combination required for a split-size order will remain available.

Split-size fulfillment may depend on the availability of more than one standard size of the selected footwear.

After receiving your order, we may verify whether the required sizes can be sourced and matched.

If we cannot reasonably fulfill the requested combination, we may:

  • contact you for additional information;

  • suggest an alternative size combination;

  • offer an alternative product where appropriate; or

  • cancel and refund the affected item or order.

We will not substitute a materially different product without your agreement.

6. Split-Size Matching Service

For eligible products, DILIKS provides a Split-Size Matching Service.

Customers may be asked to provide information including:

  • usual shoe size for the left foot;

  • usual shoe size for the right foot;

  • measured length of each foot;

  • footwear brand and size normally worn;

  • relevant fit preferences; and

  • other sizing information reasonably required to review the order.

The information you provide forms part of our sizing and matching process.

Customer-Provided Sizes Are Matching Information

Unless expressly stated otherwise on the applicable product page, the left and right sizes submitted during ordering are sizing and matching information rather than separate purchases of individual left and right shoe SKUs.

DILIKS uses the information provided, together with available product sizing and characteristics, to determine an appropriate size combination for fulfillment.

Size Adjustments

Where reasonably appropriate, DILIKS may recommend or apply a size combination that differs from the size initially entered by the customer if the measurements, sizing information, or characteristics of the selected footwear indicate that another available combination may be more appropriate.

Any such adjustment will remain within the available and supported size range of the selected product.

Where the difference is material, the information is unclear, or we believe customer confirmation is appropriate, we may contact you before proceeding.

If additional information is required and we cannot obtain a response within a reasonable period, fulfillment may be delayed or the affected order may be cancelled and refunded where appropriate.

7. Foot Measurements

Customers are responsible for providing complete and reasonably accurate sizing and measurement information.

Where foot length is requested, each foot should be measured separately according to the measurement instructions provided by DILIKS.

Measurements may change depending on measuring technique, posture, time of day, socks, measuring equipment, and other factors.

Customers should review their measurements carefully before submitting an order.

If submitted information appears inconsistent, DILIKS may request clarification before fulfillment.

8. No Guarantee of Exact Fit

Footwear fit is subjective and cannot be determined solely by labeled shoe size or foot length.

Fit may also be affected by:

  • foot width;

  • foot volume;

  • arch shape;

  • toe shape;

  • instep height;

  • shoe construction;

  • last shape;

  • materials;

  • socks;

  • intended use; and

  • personal comfort preferences.

Our Split-Size Matching Service is intended to provide an informed matching process based on the information reasonably available to us.

While we take reasonable care when reviewing sizing information and preparing split-size orders, DILIKS does not guarantee that any particular footwear will fit exactly as expected or provide a particular level of comfort.

Nothing in this section affects your rights where an item is defective, incorrectly fulfilled, materially different from what was ordered, or where applicable law provides otherwise.

9. Individually Prepared Split-Size Orders

A split-size order may require DILIKS to perform additional work beyond ordinary footwear fulfillment.

This may include:

  • reviewing sizing information;

  • sourcing multiple standard sizes;

  • checking shoe measurements where appropriate;

  • inspecting individual shoes;

  • separating the required shoes;

  • matching the appropriate left and right shoes;

  • performing final quality checks; and

  • preparing the completed pair specifically for the customer's order.

Because this process may begin shortly after an order is accepted, costs may be incurred before the order is shipped.

Cancellation, return, and refund eligibility for individually prepared split-size orders is governed by our Refund Policy and applicable law.

10. Pricing

All prices are displayed in the currency indicated on the Site.

Depending on the product and order, the total amount payable may consist of separate components, including:

Footwear Price

The price associated with the selected footwear.

Split-Size Matching Service Fee

A fee for the additional work associated with reviewing sizing information, sourcing, matching, checking, pairing, inspecting, and preparing a split-size order.

Shipping

The applicable charge for delivering the completed order to the customer.

Any other mandatory charges applicable to your order will be disclosed before you complete checkout as required by applicable law.

We believe separating these components helps customers understand what they are purchasing and the service involved in preparing a split-size pair.

11. Service Fees for Multiple Pairs

The Split-Size Matching Service fee applicable to the first eligible pair in an order may differ from the fee applicable to additional eligible pairs purchased in the same order.

Where additional-pair pricing applies, the applicable amount will be shown before checkout.

Service fee structures, product prices, promotions, discounts, and shipping charges may change from time to time.

Unless required to correct an obvious pricing or technical error, changes do not retroactively affect orders already accepted.

12. Taxes, Duties, and Other Charges

Applicable taxes and other mandatory charges will be calculated, collected, or disclosed as required by applicable law and according to the destination and circumstances of the order.

Any treatment of import duties, customs charges, or similar cross-border costs will be governed by the Shipping Policy and information displayed during checkout.

Banks, card issuers, and payment providers may independently impose currency conversion charges, foreign transaction fees, or other charges.

Such independently imposed charges are not controlled by DILIKS.

13. Orders

Submitting an order through the Site constitutes an offer to purchase the products and services included in that order.

Receipt of an automated order confirmation does not necessarily mean that we have finally accepted the order for fulfillment.

We may review orders for:

  • payment authorization;

  • product availability;

  • split-size availability;

  • sizing feasibility;

  • shipping restrictions;

  • suspected fraud;

  • incorrect or incomplete information;

  • pricing or technical errors; and

  • other legitimate fulfillment concerns.

An order may be refused or cancelled if we cannot reasonably fulfill it.

If we cancel an order after collecting payment, we will refund the amount applicable to the cancelled portion of the order.

14. Order Information

You agree to provide current, complete, and accurate information when placing an order.

This includes, where applicable:

  • name;

  • billing information;

  • shipping address;

  • email address;

  • telephone number;

  • sizing information; and

  • foot measurements.

You are responsible for reviewing your order information before submission.

If you discover an error after placing an order, contact us as soon as possible.

We cannot guarantee that requested changes can be made after sourcing, matching, preparation, or shipment has begun.

15. Payment

Payment must be made using a payment method available through the Site.

Payments may be processed by third-party payment providers integrated with our ecommerce platform.

Your payment method may be subject to additional terms imposed by the relevant bank, card network, payment provider, or financial institution.

You represent that you are authorized to use the payment method submitted with your order.

We reserve the right to cancel or hold orders where payment cannot be authorized or where additional verification is reasonably required.

16. Promotions and Discounts

DILIKS may offer promotional prices, discount codes, free shipping offers, introductory offers, or other promotions from time to time.

Promotions may be subject to:

  • expiration dates;

  • minimum purchase amounts;

  • product exclusions;

  • geographic restrictions;

  • quantity limits;

  • one-use limitations; or

  • other conditions disclosed with the promotion.

Unless otherwise stated, promotions cannot be combined.

We reserve the right to cancel or correct a promotion where it was published because of an obvious error, fraud, abuse, or technical malfunction, subject to applicable law.

17. Processing and Shipping

Orders are processed and shipped according to our Shipping Policy.

Split-size orders may require additional processing time because the requested footwear must be sourced, reviewed, matched, inspected, and prepared before shipment.

Processing time and transit time are separate.

Estimated delivery dates or transit times displayed on the Site are estimates unless expressly stated otherwise.

Actual delivery may be affected by circumstances including:

  • product sourcing;

  • customer response time where clarification is required;

  • carrier operations;

  • customs processing;

  • weather;

  • transportation disruptions;

  • public holidays;

  • local delivery conditions; and

  • events outside our reasonable control.

Where we are unable to ship within an applicable promised timeframe, we will handle the delay in accordance with our Shipping Policy and applicable law.

18. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order has not yet shipped, we may attempt to correct an address after being contacted, but we cannot guarantee that changes will be possible.

DILIKS is not responsible for delivery problems caused solely by incorrect or incomplete address information supplied by the customer, except to the extent otherwise required by applicable law.

Additional costs resulting from address corrections, redelivery, or reshipment may be charged where legally permitted and appropriate.

19. Customs and International Orders

DILIKS may fulfill orders internationally.

International shipments may be subject to customs processing and local import requirements.

The treatment of duties, import taxes, customs fees, and related charges will be described in our Shipping Policy or checkout where applicable.

Customers are responsible for complying with applicable import restrictions in their destination jurisdiction.

DILIKS may cancel an order where shipment to the requested destination is prohibited or cannot reasonably be completed.

20. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Because split-size orders may require individual sourcing and preparation, we cannot guarantee cancellation after work on the order has begun.

Cancellation eligibility and any applicable refund will be determined in accordance with our Refund Policy and applicable law.

If DILIKS cancels an order because we cannot fulfill it, the applicable amount paid for the cancelled portion will be refunded.

21. Returns and Refunds

Returns, replacements, refunds, and other post-purchase remedies are governed by our Refund Policy.

Because split-size pairs are individually prepared based on customer-provided sizing information, different return conditions may apply to split-size orders compared with ordinary same-size footwear.

Customers should review the Refund Policy before placing an order.

Nothing in these Terms or our Refund Policy excludes, limits, or waives consumer rights that cannot legally be excluded, limited, or waived.

22. Incorrect, Defective, or Damaged Products

If you believe your order was:

  • incorrectly fulfilled;

  • materially different from the confirmed order;

  • damaged during transit;

  • defective; or

  • incorrectly matched because of an error by DILIKS,

please contact us promptly.

We may reasonably request photographs, labels, packaging information, measurements, or other documentation necessary to evaluate the issue.

Where DILIKS is responsible for an error, we will provide an appropriate remedy in accordance with our Refund Policy and applicable law.

23. Customer Sizing Errors

If a sizing issue results from materially incorrect or incomplete information provided by the customer, including inaccurate foot measurements or incorrect sizing information, the available remedy may differ from a case involving an error by DILIKS.

Any return, replacement, rematching, credit, or other accommodation will be governed by our Refund Policy.

Nothing in this section affects statutory rights that cannot legally be limited.

24. Communications Regarding Your Order

By placing an order, you agree that DILIKS may contact you using the contact information provided with the order where reasonably necessary for:

  • sizing clarification;

  • product availability;

  • order verification;

  • payment issues;

  • shipping;

  • delivery;

  • returns;

  • refunds; or

  • customer service.

Transactional communications relating to an existing order are separate from optional marketing communications.

If we require information from you to complete a split-size order and do not receive a response, processing may be delayed.

25. Privacy

Our collection, use, disclosure, and protection of personal information is governed by our Privacy Policy.

Sizing information and foot measurements submitted as part of an order may be used as reasonably necessary to provide the requested Split-Size Matching Service, maintain order records, provide customer support, prevent fraud, and comply with applicable legal obligations, as further described in our Privacy Policy.

26. Intellectual Property

Unless otherwise stated, the Site and its original content, including the DILIKS name, logos, branding, graphics, photographs, text, layout, designs, and other materials, are owned by or licensed to YNZENG LLC and are protected by applicable intellectual property laws.

You may access and use the Site for personal, non-commercial purposes.

You may not reproduce, distribute, modify, sell, commercially exploit, or create derivative works from protected Site content without prior authorization except where permitted by applicable law.

Third-party trademarks, logos, brand names, and product names remain the property of their respective owners.

Use or reference to a third-party brand does not necessarily imply endorsement, sponsorship, authorization, or affiliation unless expressly stated.

27. Reviews, Comments, and User Content

If you voluntarily submit a review, comment, testimonial, photograph, suggestion, sizing experience, or other content to DILIKS, you represent that:

  • you have the right to provide the content;

  • the content does not unlawfully infringe another person's rights; and

  • the content is not knowingly false, fraudulent, unlawful, or malicious.

To the extent permitted by law, you grant YNZENG LLC a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute submitted content for operating, improving, and promoting DILIKS.

We may remove or decline to publish content that is unlawful, fraudulent, abusive, misleading, infringing, or otherwise inappropriate.

Our handling of personal information contained in user content remains subject to our Privacy Policy and applicable law.

28. Third-Party Services

The Site may rely on third-party services including:

  • ecommerce platform providers;

  • payment processors;

  • shipping carriers;

  • analytics providers;

  • marketing platforms;

  • social networks; and

  • other technology providers.

We are not responsible for the independent operation, availability, content, policies, or practices of third-party services that we do not control.

Your use of those services may be subject to separate terms and policies.

29. Third-Party Links

The Site may contain links to websites or resources operated by third parties.

These links may be provided for convenience or informational purposes.

DILIKS does not necessarily endorse and is not responsible for third-party websites, products, services, content, or privacy practices.

You access third-party websites at your own discretion and subject to their applicable terms.

30. Site Availability

We may modify, update, suspend, or discontinue parts of the Site from time to time.

We do not guarantee that the Site will always be uninterrupted, error-free, or available.

Temporary interruptions may occur because of maintenance, technical problems, third-party service interruptions, security issues, or circumstances outside our reasonable control.

31. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and its content are provided on an "as available" basis.

We do not make warranties regarding uninterrupted access, error-free operation, or results beyond those expressly required by applicable law.

Product-specific warranties, if any, will be disclosed where applicable.

Nothing in these Terms excludes or limits any warranty, guarantee, remedy, or consumer right that cannot legally be excluded or limited.

32. Limitation of Liability

To the fullest extent permitted by applicable law, YNZENG LLC and DILIKS will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to use of the Site or purchase of our products or services where such liability may legally be excluded.

Where liability cannot lawfully be excluded, our liability will be limited only to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

33. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless YNZENG LLC from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • your unlawful misuse of the Site;

  • your material violation of these Terms; or

  • your unlawful infringement of another person's rights.

This provision does not require you to indemnify YNZENG LLC for claims resulting from our own unlawful conduct or obligations that cannot legally be transferred to a consumer.

34. Force Majeure

To the extent permitted by applicable law, DILIKS will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, civil disturbance, government action, labor disruption, transportation interruption, carrier disruption, customs delays, widespread telecommunications failures, or similar events.

This provision does not affect rights or remedies that cannot legally be excluded, including any applicable rights relating to delayed or undelivered consumer orders.

35. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, technologies, or legal requirements.

The current version will be posted on this page and identified by its "Last Updated" date.

Unless applicable law requires otherwise, changes apply prospectively.

Orders already accepted will generally remain subject to the Terms in effect when the order was placed.

36. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted, and the remaining provisions will continue in effect.

37. No Waiver

Our failure or delay in enforcing any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

38. Entire Agreement

These Terms, together with the policies and notices incorporated by reference, constitute the agreement between you and DILIKS regarding your use of the Site and purchase of products and services through it, except where additional terms are expressly agreed in writing.

If there is a conflict between these Terms and a product-specific term clearly disclosed before purchase, the more specific term will apply to that product or service to the extent of the conflict, subject to applicable law.

39. Governing Law

These Terms and your use of the Site are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law principles.

However, if you are a consumer residing in a jurisdiction that provides mandatory consumer protections that cannot lawfully be waived or limited by contract, nothing in these Terms is intended to deprive you of those protections.

Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified.

40. Contact Information

DILIKS is operated by:

YNZENG LLC
1621 Central Ave
Cheyenne, WY 82001
United States

Website: diliks.com

The address above is the registered office of YNZENG LLC and is not a product return address unless DILIKS specifically instructs you otherwise.

Please do not send footwear, returns, exchanges, or other packages to this address without prior authorization.

Questions about these Terms of Service or an existing order may be submitted through the contact information provided on our Site.

When contacting us regarding an existing order, please include your order number where available.