Shipping policy

Last Updated: August 2026

Thank you for shopping with DILIKS.

DILIKS is operated by YNZENG LLC, a limited liability company organized under the laws of the State of Wyoming, United States.

Because many DILIKS orders include our Split-Size Matching Service, order preparation may involve additional steps before shipment, including reviewing sizing information, sourcing the required sizes, matching the appropriate left and right shoes, inspection, and final order preparation.

This Shipping Policy explains how we process and ship orders placed through diliks.com.

1. Order Processing

DILIKS split-size orders are individually prepared rather than fulfilled as ordinary same-size footwear orders.

After an order is placed, our process may include:

  • reviewing the order and payment information;

  • reviewing the sizing information provided for each foot;

  • confirming availability of the required footwear sizes;

  • sourcing the required sizes;

  • measuring or checking footwear where appropriate;

  • matching the appropriate left and right shoes;

  • performing a final inspection; and

  • preparing the completed pair for shipment.

Because of these additional steps, split-size orders may require more processing time than standard footwear orders.

2. Processing Time

Our current estimated processing time is generally 1–3 business days before shipment.

Processing time begins after we receive the information reasonably required to prepare your order.

If we need additional sizing information, measurement clarification, address verification, payment verification, or other information from you, processing may be paused until we receive your response.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Processing time is separate from shipping transit time.

3. Estimated Shipping Time

After your order has been prepared and shipped, estimated transit time depends on the destination and shipping method available for the order.

For orders shipped to the United States, standard delivery is generally estimated at:

7–12 business days after shipment.

Where expedited shipping is offered, the applicable estimated delivery time and additional charge will be displayed at checkout or otherwise communicated before purchase.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

4. Total Estimated Delivery Time

For a typical U.S. order, customers should allow for both:

Processing: approximately 1–3 business days
Shipping: approximately 7–12 business days

This means a typical order may arrive approximately 8–15 business days after the information required to process the order has been received.

This is an estimate rather than a guaranteed delivery date.

Orders requiring additional sizing clarification, unusual size combinations, temporary sourcing delays, or other special handling may take longer.

5. Shipping Charges

Shipping charges are calculated or displayed before checkout.

Depending on the destination, order value, promotion, and shipping method, DILIKS may offer:

  • flat-rate shipping;

  • promotional shipping rates;

  • free shipping;

  • expedited shipping; or

  • other shipping options.

The shipping charge displayed and accepted at checkout applies to your order.

Shipping rates may change from time to time and do not retroactively affect orders already placed.

6. Split-Size Service and Shipping Charges

The Split-Size Matching Service Fee and shipping charge are separate components of your order.

The Split-Size Matching Service Fee covers the additional work involved in reviewing sizing information, sourcing, matching, checking, pairing, inspecting, and preparing a split-size order.

The shipping charge contributes to transporting the completed order to the delivery address provided by the customer.

Any applicable product price, service fee, shipping charge, discount, and other mandatory charge will be disclosed before you complete checkout.

7. Shipping Destinations

DILIKS may ship to destinations made available during checkout.

Availability of shipping to a particular country, region, state, territory, or postal code may depend on:

  • carrier availability;

  • product restrictions;

  • customs requirements;

  • delivery service coverage; and

  • other logistical considerations.

If checkout does not offer delivery to your location, please contact us before placing an order.

We reserve the right to cancel and refund an order if we later determine that we cannot reasonably or legally ship to the requested destination.

8. International Shipping

Some DILIKS orders may be fulfilled through our international footwear supply chain and shipped internationally to the customer.

International shipments may pass through customs or other import processing.

Customs processing may occasionally extend delivery times beyond the original estimate.

Where applicable, the treatment of import duties, taxes, customs charges, or similar fees will be disclosed through our Site, checkout, or applicable order information.

Customers are responsible for complying with applicable import restrictions in their destination country or region.

9. Customs Duties and Import Taxes

Unless otherwise stated during checkout or on the applicable product or shipping information, the treatment of duties, import taxes, and customs charges will depend on the shipping method and destination.

Where DILIKS states that duties or import charges are included, customers will not be separately charged by DILIKS for those included amounts.

Where duties or taxes are not included, the customer may be responsible for charges imposed by local customs or government authorities.

DILIKS does not control charges independently imposed by government authorities.

Any applicable treatment will be disclosed as clearly as reasonably possible before purchase.

10. Order Tracking

Where tracking is available, customers will receive tracking information after the order has been shipped.

Please allow time for the carrier's tracking system to update after shipment confirmation.

Tracking information may initially show limited or no movement while the parcel is being transferred between logistics providers or processing facilities.

The absence of an immediate tracking update does not necessarily mean that the shipment has stopped moving.

11. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

  • recipient name;

  • street address;

  • apartment or unit number;

  • city;

  • state or province;

  • postal code;

  • country; and

  • telephone number

before completing your order.

If you discover an address error after placing an order, contact us as soon as possible.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once processing or shipment has advanced.

12. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer provided an incorrect or incomplete address, the carrier may return, redirect, hold, or dispose of the shipment according to its procedures.

Where permitted by applicable law, additional shipping costs resulting solely from incorrect or incomplete customer-provided address information may be the customer's responsibility.

If a package is returned to us or our logistics provider, please contact us so that we can determine the available options.

13. Delivery Attempts and Unclaimed Packages

Depending on the carrier and destination, delivery may require:

  • access to the delivery location;

  • recipient availability;

  • signature;

  • collection from a local facility; or

  • another reasonable delivery action.

Customers are responsible for monitoring tracking information and responding to carrier notices where reasonably required.

If a package is returned because it was repeatedly unclaimed or delivery attempts could not be completed for reasons attributable to the recipient, additional shipping charges may apply to reshipment where permitted by law.

14. Delayed Shipments

Although we work to meet the estimated processing and delivery times shown on our Site, delays may occasionally occur.

Possible causes include:

  • temporary product or size availability issues;

  • additional sizing confirmation;

  • carrier delays;

  • customs processing;

  • severe weather;

  • transportation disruptions;

  • peak-season shipping volume;

  • public holidays;

  • government actions;

  • incorrect delivery information; or

  • other circumstances outside our reasonable control.

If we become aware that an order cannot be shipped within the timeframe promised when the order was placed, we will handle the delay in accordance with applicable law, including providing any required notice, revised shipping information, cancellation option, or refund.

15. Lost Packages

If tracking indicates that a package has not been delivered and appears to be lost in transit, please contact DILIKS.

We may need to investigate the shipment with the carrier or logistics provider before determining the appropriate resolution.

If a shipment is confirmed lost before delivery, we will provide an appropriate remedy in accordance with applicable law and our Refund Policy.

16. Packages Marked Delivered but Not Received

If tracking shows that your order has been delivered but you cannot locate it, please first:

  • check the delivery location carefully;

  • check with household members or other authorized recipients;

  • check nearby secure delivery areas;

  • contact the carrier where appropriate; and

  • verify that the shipping address on the order was correct.

You should also contact DILIKS promptly so that we can review the available tracking information and determine whether additional investigation is appropriate.

A carrier's "delivered" status will be considered as part of the investigation but will not automatically determine the outcome where other evidence indicates a delivery problem.

17. Damaged Packages

If your package arrives visibly damaged, please retain the packaging and take clear photographs of:

  • the shipping package;

  • shipping label;

  • damaged area;

  • footwear; and

  • any other affected contents.

Please contact us promptly after delivery.

We may request this information to investigate the issue with the carrier and determine the appropriate remedy under our Refund Policy.

18. Incorrect Items or Size Combination

If the footwear you receive does not match the size combination prepared or confirmed by DILIKS for your order, please contact us promptly.

Please provide your order number and photographs of the relevant shoe size labels or markings where reasonably requested.

If DILIKS made an error in preparing or shipping your order, we will provide an appropriate remedy in accordance with our Refund Policy and applicable law.

Fit concerns that do not result from an incorrect item or fulfillment error are handled separately under our Refund Policy.

19. Changes After Shipment

Once an order has been transferred to the shipping carrier or logistics provider, we may not be able to:

  • change the delivery address;

  • change the recipient;

  • change the shipping method;

  • cancel the shipment; or

  • retrieve the package.

If you need a change after shipment, contact us as soon as possible. We will advise whether any carrier options are available.

Additional carrier charges may apply where permitted by law.

20. Multiple Items in One Order

Where an order contains multiple products or pairs, we generally aim to prepare and ship the order together.

However, in some circumstances, items may be shipped separately due to availability, logistics, or fulfillment requirements.

Where an order is split into multiple shipments by DILIKS, customers will not be charged additional shipping solely because we chose to divide the shipment unless otherwise agreed in advance.

Tracking information may be provided separately for each shipment.

21. Changes to Shipping Rates and Services

DILIKS may change available carriers, shipping methods, estimated transit times, shipping rates, free-shipping thresholds, or promotional shipping offers from time to time.

Any changes apply prospectively and do not alter the shipping charge already accepted for an existing order unless the customer agrees to a requested change.

22. Registered Office Is Not a Return Address

DILIKS is operated by:

YNZENG LLC
1621 Central Ave
Cheyenne, WY 82001
United States

This address is the registered office of YNZENG LLC.

It is not a product return address unless DILIKS specifically instructs you otherwise.

Please do not send footwear, returns, exchanges, or other packages to this address without prior authorization.

Unauthorized returns sent to this address may not be capable of being received or processed.

Please follow the return instructions provided under our Refund Policy or by DILIKS customer support.

23. Contact Us

If you have questions about shipping or an existing delivery, please contact us through the contact information provided on diliks.com.

Please include your order number and, where applicable, tracking number so that we can assist you efficiently.

DILIKS is operated by:

YNZENG LLC
1621 Central Ave
Cheyenne, WY 82001
United States